Sales Support Specialist

Responsible for driving sales growth and customer retention within assigned regions and accounts through proactive customer engagement, lead generation, account management, receivables collection, quotation preparation, and effective coordination with internal stakeholders. Develop new business opportunities, maintain strong customer relationships, and achieving sales targets and profit primarily through telephone, email, virtual meetings, and digital communication channels. Provide administrative, orders processing & ad-hoc sales support to sales managers.

Responsibilities

Customer Relationship Management

·    Build and maintain strong relationships with existing and prospective customers.

·    Conduct regular follow-ups on quotations, inquiries, and sales opportunities.

·    Understand customer requirements and recommend suitable products or solutions.

·    Ensure high levels of customer satisfaction and retention.

Quotations & Order Processing

·    Prepare and submit timely quotations and proposals.

·    Process purchase orders from customers to factories through SAP – generate S/O, D/O, invoice, CN, DN and any other necessary paperwork

·    Follow up on quotation status and negotiate within authorized limits.

·    Follow up on quotation status and negotiate within authorized limits.

·    Coordinate with logistics and finance teams to ensure smooth order fulfilment.

·    Monitor sales orders, deliveries, and payment collections.

Sales Administration & Reporting

·    Update sales activities, opportunities, and customer interactions to the reporting manager.

·    Provide and maintain accurate monthly projects and MRO sales forecasts and pipeline.

·    Maintain accurate orders-on-hand and orders received.

·    Work closely with finance department and prepare all the required documents relating to shipments. (e.g LC documents).

·    Liaise with factories on production and shipment schedules.

·    Liaise with the warehouse for incoming and outgoing deliveries.

·    Liaise with the suppliers & forwarders to ensure smooth deliveries of sales orders.

·    Ensure compliance with company policies and procedures.

Environment, Health & Safety

·    To comply with all relevant EHS legal and other requirements associated with the job functions and responsibilities.

·    To comply with all EHS requirements affecting the operations, including those affecting the customers, suppliers and contractors supplying and serving the departments.

·    To participate in EHS programmes.

·    To follow the EHS procedures and work instructions.

Qualifications

. Diploma or Degree in Business Administration, Marketing, Sales, Engineering, or related fields.

·    Minimum 2-5 years of sales, inside sales, business development, or account management experience.

·    Experience in B2B sales environment is preferred.

·    Experience managing regional customers is an advantage.

·    Knowledge of sales forecasting and pipeline management.

·    Strong communication, negotiation, and interpersonal skills.

·    Proficient in Microsoft Office applications and SAP systems.

. Ability to work independently and manage multiple priorities effectively.

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