The service technician provides efficient after-sales technical services and support, including assembly, PDI, delivery and commissioning, trouble-shooting, and maintenance and servicing of equipment and its related parts.
· To attend to, with urgency, all service calls and is responsible to provide efficient and reliable scheduled maintenance for all equipment. To ensure equipment is tested upon completion before handing over to clients.
· Responsible to work schedule of all service technicians
· To, at all times, represent the Company in the best possible way, and to relate to clients with professionalism and integrity.
· To work with manufacturers and principals for any technical related issues. Example work on TAC cases for Toro.
· To source for alternative methods to solve customer issues.
· Responsible to the upkeep and maintenance of all service Vans.
· Ensure we have the right tools in workshop
· To assemble, deliver and commission equipment at customer sites, and to train users on its operation.
· To observe safety precautions and to execute correct engineering practices at all times so as to minimize risk to self and others as well as damage to equipment and workplace.
· To maintain proper housekeeping and discipline both within the office floor and workshop as well as the client's work site so as to improve operational efficiency, whilst maintaining the good image of the Company.
· To be responsible to comply with the Group and Company Environment, Health and safety (EHS) policies and safe work procedures.
· To carry out service contracts which our company has with customers.
· To prepare parts recommendation of repairs to admin team for customers
· To assist the manager in seminars, workshop and product demonstration on ad-hoc basis.
· To complete service order as per completed job.
· Any other duties as assigned by the company.
· NITEC or Diploma in Automotive Technology, Mechatronics or Mechanical Engineering.
· Preferably with 3 years working experiences
· Able to work independently with minimum supervision.
· Basic Technical knowledge in automotive repairs.
· Team player with good discipline and work attitude.
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